Five tools

Your first limit: responsible gambling at Cazimbo Casino

Play starts at 18+, and every account here carries deposit limits, loss limits, session time reminders, cooling-off periods and self-exclusion from the first login.

Set a deposit limit

Anjouan Offshore Finance Authority, license ALSI-281364, established 2009

Quick facts

Clarity on the numbers that matter

Read this on the day you open your account and want the short version.

Minimum age18+

Regulator and licenseAnjouan Offshore Finance Authority, ALSI-281364

Gambling Helpline0800 654 655

Limit questions[email protected]

When play speeds up

The controls inside your account

This block shows each control, what it does and the moment to switch it on.

Cap your deposits

A deposit limit caps how much you can add to the account. Switch it on before your first deposit, while the evening is still a plan.

When losses add up

A loss limit stops play once net losses reach the figure you chose. Set it at the session start, not after a bad run.

When the clock slips

A reminder shows how long you have been playing at the interval you choose. Turn it on when evenings tend to stretch.

A break on your terms

A cooling-off period pauses your account, closing play and deposits for a break you set. Choose it when you want distance without shutting the door.

Close the door fully

Self-exclusion closes your access to the account and to play, and you set it inside the casino account. Pick it when limits have not been enough.

Setting limits

Put a limit in place before play

Use this the first time you open the settings, before any money is in play.

The settings area

Log in, open your profile and look for the settings area. Check that your email and verified details are current before you change anything.

Every control in one place

Inside settings, choose the responsible gambling section. It lists every control on your account in one place, each with its own switch.

The right control

Pick the control you need, such as a deposit or loss limit. Read what it covers before you confirm.

Does the limit show?

Confirm the change, then reopen the page to see the limit listed. If the figure is missing, contact support before your next deposit.

Three ways to talk to someone

Someone to talk to, at no cost

Many players put off calling because they expect a fee, a lecture or a file with their name on it.

Gambling Helpline Aotearoa

A free line for anyone worried about their own play or a family member's, answered every hour of the day, with trained people who keep the call private. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Free counselling and peer support, with eighteen clinics around the country and cultural support for whanau; daytime weekdays by phone or text. pgf.nz

Safer Gambling Aotearoa

A Health New Zealand information site for players and their families, listing signs of harm, practical tips and a finder for local support. safergambling.org.nz

Is a pause enough, or should the stop be long?

A break of hours or days. A time-out silences play on your account, and you keep the login and the history. Choose hours or days, start it from the settings in your profile, and it ends when the period runs out. Sign back in only once it has.

A long closure of access. Self-exclusion closes access for a long stretch, up to two years, and the decision stands for the whole period you picked. Start it in the account, and expect that it cannot be lifted early. You may ask our team to apply it for you.

Where else can I block myself? New Zealand keeps no national register, so the casino account is where you exclude yourself and every break starts there. Through the Gambling Helpline Aotearoa you can also arrange a block across the sites and venues you name.

Before the first deposit, check who is holding the phone

Where the check happens. Our age gate sits at the very start, so nobody under 18 gets through registration. Documents proving identity also come before any first withdrawal, which closes the gap between sign-up and payout.

Locked before it is needed. A blocking tool installed on the shared laptop or phone keeps gambling pages out of reach when the device is left lying around. Set it while the device is in your hands, not after you find something.

When the conversation starts. Choose a calm moment and say what you have noticed, without blame attached to it. Gambling Helpline Aotearoa takes calls from relatives on 0800 654 655, day or night.

You sit down and the fun has gone

Recognising these early is easier than noticing them months on. Nothing here is a diagnosis, just a cue. A deposit limit set before play, or a short pause, is the simplest first move.

Read through and see how many feel familiar.

Spending more than you meant to
Chasing a loss with another deposit
Hiding your play from family
Thinking about the next session at work
Borrowing money to keep playing
Feeling flat when you are not playing
Losing track of hours at the screen

Limits and exits

Can a limit be loosened again?

Straight answers on limits, pauses and stepping away, before you commit to anything.

Can I raise a deposit limit after I have set it?+

Yes, but not straight away. A looser figure is treated as a new request rather than an instant edit, so the stricter number stays while the request is processed, and the change is confirmed in the same section of your account where you set it.

If I self-exclude here, does it block other casinos too?+

No. New Zealand has no national self-exclusion register, so the block covers your Cazimbo Casino account only and is set inside it. Every other operator you hold an account with keeps its own separate arrangement, which is why it is worth asking each one directly.

Who do I contact to shut my account permanently?+

Email [email protected] and state that you want the account closed rather than paused. Support handles the closure and replies from that address, and the live chat queue can confirm it has been received. Closure removes access; self-exclusion bars you from opening it again for the chosen period.

My brother keeps playing. Who can advise me?+

The Gambling Helpline Aotearoa takes calls from relatives as well as players, on 0800 654 655, around the clock and free to call. The Problem Gambling Foundation also offers free counselling and family support through its nationwide clinics. You do not need his permission to phone.

Once a self-exclusion starts, can it be undone early?+

No. The exclusion runs for the whole period you chose and is not lifted partway through, which is the point of it. Treat the length as fixed before you confirm, because none of it can be shortened afterwards.

Where on a mobile browser do the limit settings sit?+

In the same account section as on desktop, reached from the menu in the mobile version of the site. The controls and the figures are identical, so a cap you set on the phone applies to your play everywhere. No app install is needed.