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Cazimbo Casino: Your Payout Is Held for a KYC Check

Proof of who you are is a licence requirement, and our checks normally finish inside 24 hours.

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Anjouan Offshore Finance Authority, license ALSI-281364, established 2009

Six Rows

Verification Facts in Six Lines

After these six lines you will know who reviews your file and where to ask.

Reviewing company

Cazimbo Casino LLC

Licence held

Anjouan Offshore Finance Authority, ALSI-281364

Review time

24 hours

Deadline

Before your first withdrawal

Questions go to

[email protected]

Minimum age

18+

Mid-Review

Can You Get It Right the First Time?

Our reviewers work from a short list, so a clean file clears in one pass.

Open the Uploads Area First

Open your account area and look for the verification section, where the required uploads are listed by name. Note which three it asks for.

Send a Full-Page Photo

Send a clear photo or scan of your proof of identity, with all four corners inside the frame and no glare across the text.

A Recent Bill, Not an Old One

Your proof of address needs your full name, your street address and a date that is recent, so an older bill will bounce back.

What Happens in the Queue?

Once both files sit in the queue, a reviewer picks them up and you get the outcome by e-mail; most end within the same day.

First-Try Approval

The Three Files We Read

We ask for the same short set from every player, whatever the deposit size.

Proof of identity

ConfirmsWho you are and your age

Copy showsFull page, photo, expiry date readable

Proof of address

ConfirmsWhere you live now

Copy showsYour name, address and a recent date

Payment method confirmation

ConfirmsThe method is yours

Copy showsYour name matching the account holder

Get Cleared Early

Moments That Open a Check

Cazimbo Casino builds the check into routine account moments rather than one sudden demand.

First Payout Request

A first payout is where the license has to see who is being paid, so identity, address and payment proof are requested together.

Unfamiliar Payment Route

Adding a Skrill, Neteller or card that has not been used yet prompts confirmation of that method, because a payout must return the way it came.

Why Ask for My Date of Birth?

Age is checked at 18+, so a document showing your date of birth may be requested before play, or again if the first one cannot be read clearly.

Spending More, Checked More

Lifting a deposit limit upward asks for identity confirmation, since bigger spending is exactly what the anti-money-laundering rules watch most closely.

Show Where Your Money Came From

Anjouan Offshore Finance Authority license ALSI-281364 obliges Cazimbo Casino LLC to know the origin of player funds, so a source of funds request under anti-money-laundering rules arrives for many accounts, not just suspicious ones. It is paperwork, not an accusation against you.

Depending on your case, the verification team may request any of these:

Recent bank statements
Payslips or employer letter
Tax or income summary
Sale or inheritance records
Savings or investment statements

Common Rejection Causes

Send a Current Document. An expiry date already past makes a passport or licence useless as identity proof, so the reviewer has nothing valid to record. Send a document valid for several months ahead Photograph the new one on a flat, dark surface

Account Details Must Match. Details that differ from your account name or address suggest someone else is behind the profile, which AML rules forbid the casino to ignore. Update the account details first, then resend Add a bill that shows the same spelling

When You Only Have a Screenshot. A screenshot carries no proof of the original, so it cannot stand in for a document the reviewer has to see as issued. Photograph the paper copy itself with your phone Avoid cropping the edges or stamp

Mid-Verification

Sent or Still Pending: Fast Answers

Plain answers in the same tone our verification team uses when you write to [email protected].

Is my passport photo safe when I send it to you?+

Yes. Files travel over TLS 1.3 encryption and reach only the staff who review them, so nothing is sent in plain form. Ask for our privacy contact if you want to know what is held about you.

How long does the Cazimbo Casino check take?+

Review closes within 24 hours in most cases, counted from the moment a clear set of files lands in the queue. Blurred or cropped images restart that clock, so sharp copies are the fastest route through.

When do I have to verify my account?+

Our licence requires it no later than your first withdrawal, though we may request it sooner, at sign-up or your first deposit. Treat the request as normal and send the three documents straight away.

Which regulator issued the licence behind the checks?+

The Anjouan Offshore Finance Authority licenses Cazimbo Casino LLC under number ALSI-281364, and that licence carries the identity and AML duties you meet here. Company number 535493 sits in the same register.

Can I upload my documents from my phone camera?+

Yes, a recent phone takes usable shots if the light is even and the whole page sits inside the frame. Keep every edge visible, shoot straight on, and avoid screen glare before you send from the account area.