Reach support

Get help from Cazimbo Casino fast

Reach our New Zealand support team by chat, e-mail or phone, and someone answers around the clock, every day of the week.

Get help now Licensed in Anjouan, ALSI-281364

Paid out today

712,641 NZ$

7,639 Players in lobby

Anjouan Offshore Finance Authority, license ALSI-281364, established 2009

Average 12 minutes to account, up to NZ$89,000 per transaction

TLS 1.3 encryption, audited by iTech Labs and BMM Testlabs

Cazimbo Casino channels

Skip the queue, not the help

No more guessing which door to knock on when a question needs a person.

Fast answers in writing

Best for quick questions and anything urgent, a live agent replies on the site in about 3 minutes.

Open chat

Detailed written replies

Best for documents and detailed issues; write to [email protected] and expect a reply within about 8 hours.

Write to us

Call the New Zealand line

Best for anything complicated or sensitive; call +64 9 155 0693 (NZST) and talk to a person in about 5 minutes.

Call support

Six things to know

Cazimbo Casino support in New Zealand

Everything a New Zealand player needs to know about reaching us and who watches over the site.

How to reach us

Phone+64 9 155 0693

Time zoneNZST

LanguagesEnglish, German, French, Finnish

E-mail[email protected]

Supervision

RegulatorAnjouan Offshore Finance Authority, ALSI-281364

Where to get help

Gambling helpGambling Helpline New Zealand, Problem Gambling Foundation of New Zealand, The Salvation Army Oasis

Reach out to people who understand gambling harm

Independent organisations in New Zealand help with gambling problems at no cost and in confidence. They listen, give practical advice and point you towards the right support, separate from anything Cazimbo does.

Gambling Helpline New Zealand. Runs a free, confidential phone and web service for anyone worried about their own or a family member's betting.

Problem Gambling Foundation of New Zealand. Offers counselling, education and community programmes for people affected by harmful gambling across the country.

The Salvation Army Oasis. Provides face-to-face and phone support and counselling to help people regain control of their gambling.

Five departments ready

Send it to the team that handles it

Choose the inbox that matches your question so it lands with the right team the first time.

Your account

General support and questions[email protected]

Document verification (KYC)[email protected]

Your money

Deposits and withdrawals[email protected]

Other matters

Complaints and disputes[email protected]

Personal data and privacy[email protected]

Business and partnerships[email protected]

Three channels open

How long until someone replies?

This table settles how fast each channel reaches a person and which clock the times follow.

Live chat

Live chat hoursAvailable 24/7

Chat first reply3 minutes

Hours shown inNZST

E-mail

Support inbox[email protected]

E-mail reply8 hours

Phone line

New Zealand line+64 9 155 0693

Phone wait5 minutes

You're asking support

Read these before you reach out

After a quick read you'll know exactly which answers fit your situation and how to get moving.

trustWhere do I go to close my Cazimbo account?+

Send a written request to support, who action the closure and confirm it by email. Once closed, you can still ask for your balance to be paid out first. Each player may hold only one account, so reopening later means a fresh sign-up.

trustWhat happens when I ask for a copy or deletion of my data?+

A request to privacy is logged and reviewed, then answered with the details we hold on file. Deletion is carried out where the law allows, though records tied to licensing must be kept. You'll hear back with what was done and anything still retained.

trustWhat happens while my documents are being checked?+

You send proof of identity, proof of address and payment method confirmation, and the team reviews all three. Verification normally completes within twenty-four hours of receiving them. Until then, withdrawals may wait while deposits and play carry on.

trustDo I need to check Cazimbo is licensed before playing?+

Yes, and the details are plain to find: Cazimbo Casino LLC holds license ALSI-281364 from the Anjouan Offshore Finance Authority. That regulator oversees the operator and its conduct. Keep these facts handy if you ever need to escalate something.

trustWhere can I get support in my own language?+

Assistance is handled in English, German, French and Finnish, so plenty of players are covered. English is the default for New Zealand, and the same team covers each language. Ask in your language and you'll be routed to someone who speaks it.

trustWhy is support available in the middle of the night?+

Because the desk runs around the clock, every day of the week, in NZST. Questions at 3am or on a Sunday get the same live chat, phone and email help as a weekday. There's no wrong time to reach out.

Paper trail

Checking before your first deposit

These details answer the common worry about who runs the site and holds player funds.

The company

Legal nameCazimbo Casino LLC

Company number535493 (Anjouan)

Registered addressBandar Salaam, Mutsamudu

Licence details

RegulatorAnjouan Offshore Finance Authority

Licence numberALSI-281364

Written contact

E-mail address[email protected]

Ready facts beat a long story

Gather these five pieces before you reach out and the first reply usually solves the problem.

Your registered e-mail address
A short screenshot of the issue
Deposit date, amount and payment method
The exact wording of any error message
Reference number from an earlier chat

Escalation path

Take your complaint up a level

Stuck players learn where a complaint goes next and how long each step should take.

What goes in my message?

Tell the agent in live chat or by e-mail what went wrong, add the date, amount and any reference you already hold, then keep the reply.

Following up on a case

You get a reference number with the first answer, so quote that number when you follow up and the thread stays with one person.

Request a manager review

Ask the agent to pass the case to a manager, and a senior reviewer looks at the whole thread again before deciding.

Still stuck after review

With the manager's answer on record, you can send the same file to the Anjouan Offshore Finance Authority, the body that licenses Cazimbo Casino LLC.